However, where we are liable to you for the non-performance of any or all of the services included in the package we limit our liability to you:-

In accordance with the international conventions, governing the services included in the flights and or package.
In cases of damage, other than those involving personal injury, to a sum not exceeding the flight and/or package.
Please note that the above limitations are in addition to any other limitations existing in any other terms and conditions that you have entered into regarding any or all of the flights and /or package booked.

Complaints
In the event that you have a complaint, it must be addressed initially to the tour operator or supplier whose services you have purchased.

Where we are the organiser you must be addressed initially to the tour operator or supplier whose services you have purchased.

Where we are the organiser you must inform us and the suppliers at the earliest opportunity, but in the event your complaint must reach us in writing not later than 28 days following your return flight, or the end of the package.

Refunds
A large proportion of our discount air tickets are non-refundable, however, where applicable refunds for unused or partly used tickets and travel documents normally take 4 to 6 weeks to process, but in some cases, including lost or stolen tickets where new ticket has had to been purchased, may take longer.

Unused or partly-used tickets presented for refund which have exceeded their expiry date have to be referred to the issuing airline for approval as conditions vary depending on the airline used, and normally refund will be due after the ticket validly has expired.

Departure Taxes
These are payable on departure from most international airports. If they have not been included in the cost of your holiday, and therefore paid in advanced, they are paid locally on departure.

Insurance
Insurance may be taken out against the necessity to cancel your arrangements, and we strongly recommend that you do so.

Cancellation
If you are unable to travel, please ensure your booking is cancelled to avoid additional possible NO SHOW charges.

Fare Increases
Where possible we will advise you of any fare increases that may affect your booking so that you will have the option to finalise earlier to avoid any increase or keep the original payment due by date and accept the increase cost.

Important Notice
IT IS IMPERATIVE THAT YOU RECONFIRM ANY OUTWARD OR RETURN RESERVATIONS AT YOUR POINT OF DESTINATION, THIS MUST BE DONE NOT LATER THAN 72 HOURS BEFORE DEPARTURE. FAILURE TO DO SO MAY RESULT IN CANCELATION OF YOUR RESERVATIONS BY THE AIRLINE. ANY COSTS INCURED DUE TO NON -RECONFIRMATION WILL BE AT YOUR EXPENSE. ALL GAZELLE TRAVEL CLIENTS ARE AUTOMATICALY PROTECTED AGAINST SCHEDULED AIRLINE FAILURE.

Your Peace of Mind
We trade as ATOL agents and hold an Air Tour Organisers Licence (A.T.O.L) issued by the civil aviation authority (C.A.A) this ensures that all monies you pay to us are fully protected by the bonding arrangements made with these organisations.